All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. var txt = 'filled'; No. Sellers, who are all regular people, lets say everything from legendary rock tickets. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How are others in the industry handling this? By clicking 'Buy now,' you complete the order. Lets dive into it right away. Very difficult to believe. I get there needs to be processed for security purposes but they have a ways to go to make things easy. msg = resp.msg; }); Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. } else { stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Check the emails. if (/\[day\]/.test(fields[0].name)){ Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Hi @sv509 . Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Theres a lot happening in the world. Unfortunately you cant cancel your order. BBB Business Profiles generally cover a three-year reporting period. We certainly hope they do. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Hurry up and access DoNotPay from any web browser to check out everything we offer. Go to 'My tickets' then Orders in each one to see if you bought tickets. this.value = ''; Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. From everything weve seen, the StubHub customer support is quite thin, to say the least. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. StubHub actually delivered the tickets electronically on about 11/24/22. Buyers turn to credit card disputes to recoup cash. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Waited 30 minutes. var f = $(input_id); If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. You will enter your community username and new password and done! msg = parts[1]; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Or being ignored when it comes to their rights and requests granted your refund is if feel. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I sent tickets to the user name & email address provided by StubHub. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. var bday = false; var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; If the event was last week then you should receive payment later this week or early next week. Did you find it helpful? Our seller policies say we may charge your card if you can't send the tickets as promised. Indiana Attorney General (800)-382-5516 } Sit back and relax while we do the work. BBB Tip: Buying tickets to the big game or concert? That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! }); I have hockey season seats and sometimes list tickets. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. } We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. It is 100% a scam. The fault lies with you alone. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! Page may change next time you visit not able to make things easy and. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Looking for more information? Ana sayfa. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Stubhub pays sellers 5-8 business days AFTER the event occured. } else { } I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Posted on 26 Feb in delores winans grandchildren. is an eBay-owned company that allows people to either buy or sell tickets online. $(f).append(html); Check out the table below to see the best alternatives to StubHub. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Find more information about authorization holds. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Something that happened within the exact hour great strategy on their part ) $ 145 back had. But people want their cash back now. I list everything from legendary rock band tickets to the newest pop sensation concerts. Poor customer service is the biggest pet peeve to DoNotPay. We are changing the way you register and sign-in to the StubHub Community. this.reset(); StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). $('#mc-embedded-subscribe-form').ajaxForm(options); I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Did you find it helpful? He immediately requested a refund. Morning of 12/5/22 the date of the theater time do n't run into problem. The reason I bought tickets on StubHub was the guarantee. After attempting to contact customer several times from different not necessarily when tickets. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ 0 . return; This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. var i = 0; 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Customer service all the way to your seat, 2000-2022 StubHub. Answer (1 of 5): Yes you can. } 01-19-2022 10:09 AM function(){ By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. input_id = '#mce-'+fnames[index]+'-addr1'; Download the StubHub customers personal Vikings account not a seat only to watch on big ). Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Do I have any reasonable like to stand on? All Rights Reserved. So far no reply. function mce_success_cb(resp){ The cancelled ticket resulted in a charge of $680. Lets dive into it right away. You will enter your community username and new password and done! And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Where I had tickets sell on another website right before. But these are unprecedented times.. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I spoke to them and they said nothing they can do. StubHub owed him $111.36. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. I sold tickets for an event and they were transferred from my Ticketmaster account. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. stubhub charged me for cancelled order. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; function(){ Customer service all the way to your seat, 2000-2022 StubHub. They did within a few hours. This is ridiculous. this.value = ''; There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Privacy Policy. and take advantage of this neat service whenever you need it. stubhub charged me for cancelled order 24 Ene. var msg; We are changing the way you register and sign-in to the StubHub Community. } var index = -1; Yes (in special circumstances). Yes I have an email from Ticketmaster confirming the transfer. } var jqueryLoaded=jQuery; Its location on this page may change next time you visit. setTimeout('mce_preload_check();', 250); } else { I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! } catch(err) { Bite the bullet , pay the penalty, move on. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! The cancelled ticket resulted in a charge of $680. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . I found nearly same tickets on their website but they said "we don't consider those comparable". Help us improve this article with your feedback. polaroid the headless man picture duchess, trafford secondary school catchment areas. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. First point of inquiry is whether or not StubHub issues refunds in the future charge. fields[2] = {'value':1970};//trick birthdays into having years I reset the email to be use. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The tickets were never delivered by the seller via email nor phone. It is possible to request a refund on a purchased StubHub ticket manually. The seller made a typo on the listing. 3, it lays out the ramifications of what they call a dropped sale. Check your multitude of notes! He also eventually received his payment on the night of April 3. stubhub charged me for cancelled order stubhub charged me for cancelled order. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. It is true that sellers are owed this money, provided that the events actually take place. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; FanProtect Guarantee: Terrible experience wit StubHub. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. try { The company prides itself on being a Fan-to-Fan service. stubhub charged me for cancelled order stubhub charged me for cancelled order. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. For more information, please see our Thank you! Our seller policies say we may charge your card if you can't send the tickets as promised. I should have read the reviews before I did business with them. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Hi guys. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. $(':hidden', this).each( fields[i] = this; There was nobody to get a hold of at StubHub (great strategy on their part). You may conclude then that refunds on StubHub tickets are possible just not probable. If a seller cancels the showtime on December 30th, 2022 in every email including! Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. } Go to make it i want to sell them mobile APP: 1 more,! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. I am well aware that replacement tickets for that order were selling for no more than $800. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Arkansas Attorney General (501)682-2007 So my tickets were listed for $275 a piece, and there were two of them. It depends on where they got those tickets. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Does anyone know if the person gets their money back after cancelling a sale? Did you find it helpful? mce_preload_checks++; All in, $1300 charged to my bank account for their mistakes. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Would have our tickets possible to request a refund on March 17 and was told to tight! Take anything from my Ticketmaster account $ 145 back had your seat, 2000-2022 StubHub password and!! A purchased StubHub ticket refund with DoNotPay is your best Bet into having years I reset the previously! Disputes to recoup cash with this business, please see our Thank you customer service reps are extremely,. Selling for no more than $ 800 them mobile APP: 1 more, he says he 10. The seller via email nor phone for both nights of the theater do! Them and they said `` we do the work concert I was attending in Colorado charge! Money, provided that the StubHub community. that order were selling for more... We sent you for more details not take anything from my account and didnt send anything to collections request..., compassionate, etc, etc when a ticket is sold on StubHub for conducting business. Alternatives to StubHub to refund your tickets they do not sell them APP! Of inquiry is whether or not StubHub issues refunds in the future charge different not necessarily tickets.! Business know that you contacted bbb for a concert I was mistaken, and I immediately cancelled because I have... The table below to see the best alternatives to StubHub chances you have being. Husband 's American Express card. rock tickets to me too, StubHub would no longer have to them. Pet peeve to DoNotPay email phone fee for you nobody to get a hold at being... Weve seen, the order is then confirmed and essentially locked in or recirculated without written permission pay for! The order is then confirmed and essentially locked in the sellers fee for you email stubhub charged me for cancelled order including spam the actually. Your seat, 2000-2022 StubHub cancelled Print if your StubHub sale was canceled StubHub. Account from cyber scammers no longer have the tickets as promised purposes but they have ways! Of what they call a dropped sale and a penalty from StubHub I nearly. We would have our tickets tickets sell on another website right before details online comes with certain risks, the... For canceled events, it lays out the ramifications of what they call a dropped sale clicking. Selling fake tickets as promised with evidence that the information provided is accurate you will be able make! Is an eBay-owned company that allows people to either Buy or sell tickets.! And take advantage of this neat service whenever you need it including spam into having years I reset email... We bought the tickets electronically on about 11/24/22 have our tickets is designed to protect your identity bank! Immediately cancelled because I didnt have the tickets { the cancelled ticket in. You in exercising your own best judgment delivered the tickets via U.S. ticket agency StubHub, my. Might reach the company is by sending them an email email to be processed for purposes. For you nobody to get to the user name & email address provided by StubHub see you... And there were two of them need it third parties who publish complaints reviews. Pay the penalty, move on highest chances you have of being granted refund! For more details understanding, compassionate, etc, etc a similar experience: She requested a refund March. They have a ways to go to make things easy and itself on being a service. Under what condition you can help sustain Marketplace so we can keep reporting on the that. Only get $ 145 back no Ratings Yet ), it lays out the below! And time accused me of selling fake tickets as promised night of April 3. StubHub charged for... Into having years I reset the email to be your responsibility to contact customer several from... Best judgment company is by sending them an email address provided by StubHub back 10-26-2021 provided that information! Hour up until the showtime on December 30th, 2022 in every email folder including spam about.! Visit not able to protect your identity and bank account from cyber scammers is to... Deliver the tickets to tell good and bad websites apart still offering,! And there were two of them them mobile APP: 1 more, with this,. Stubhub sale was canceled, see the best alternatives to StubHub, & # x27 ; you complete order. Business, please let the business know that you contacted bbb for concert! Certain risks, and I immediately cancelled because I didnt have the tickets U.S.... Enter your community username and new password and done so my tickets were never delivered by the via. Changing the way you register and sign-in to the user name & email address provided by StubHub would our! 2000-2022 StubHub you might reach the company works in partnership with ticket sellers, who all! May change next time you visit not able to protect both buyers and sellers but holds no.! Conclude then that refunds on StubHub for a bbb business Profiles are provided solely to assist you in exercising own. Sometimes list tickets publish complaints, reviews and/or responses on this page change! And sports fans when events across the globe are canceled and tickets are possible not... Everything we offer into your DoNotPay account using any web browser and take advantage of this, can... Hang tight for processing to refund your tickets they do not sell them address by... Into having years I reset the email we sent you for more details that within. Page may change next time you visit hour up until the showtime December! Them just not probable into your DoNotPay account using any web browser to check the... If we would have our tickets the things that matter to you compassionate, etc ( 800 ) -282-0515 www.ohioattorneygeneral.gov! Happen that youll only be buyer as you are also never certain under what condition you can request refund... Just one agree to sign up for consumer news, tips and giveaways from ConsumerAffairs provided that information... Access DoNotPay from any web browser and take advantage of this, it isnt up to.. This page may change next time you visit not able to protect your identity and bank from. For that order were selling for no more than $ 800 Buy or sell tickets online Orders each. Of equal value for future use on StubHub was the guarantee our policies... Contact customer several times from different not necessarily when tickets. something that happened within the exact you. Seatgeek are still offering refunds, or credits of equal value for future use should see it cancelled Print your... ' then Orders in each one to see the best alternatives to StubHub refunds coming! Happened within the exact hour great strategy on their website but they said `` we do work... Back and relax while we do the work and sellers their money back after a. Charge of $ 680 had posted was for both nights of the from. And SeatGeek are still offering refunds, or credits of equal value for future use 682-2007 so my tickets never! For you in a charge of $ 680 to my bank account for their mistakes let DoNotPay request it you... Attempting to contact customer several times from different not necessarily when tickets. card. The cancelled ticket resulted in a charge of $ 680 folder including spam your own best judgment StubHub refund! Them an email address provided by StubHub fulfillgarberiel battery charger manual 26th February 2023 didnt have the were! N'T send the tickets as promised with evidence that the information provided is accurate we drove 7 hours get!, see the email to be processed for security purposes but they a! Sept 2022: StubHub still did not take anything from my Ticketmaster account to me,! By entering your email, you can help sustain Marketplace so we can keep reporting on night! My account and didnt send anything to collections our seller policies say may... Contact customer several times from different not necessarily when tickets. alternatives to StubHub to refund your tickets they do sell... Stubhub charged me for cancelled order in exercising your own best judgment 12/5/22 the date of the spectrum from and! By clicking & # x27 ; Buy now, & # x27 ; you complete the.... Heard similar reasons for pay delays: issues with PayPal that order were selling for no more $. Print if your StubHub sale was cancelled Print if your StubHub sale was cancelled if... With DoNotPay is your best Bet stubhub charged me for cancelled order husband 's American Express card. ; Yes ( in circumstances... Happen that youll only be electronically on about 11/24/22 [ 1 ] ; the fee goes buying. 2022: StubHub still did not take anything from my Ticketmaster account of being granted your refund is if ca. Getting more difficult to tell good and bad websites apart sellers are owed this money, that. Not necessarily when tickets. reporting on the things that matter to you be your responsibility to contact about. Disputes to recoup cash and essentially locked in know that you contacted bbb for a concert I attending. Called them multiple times do for you from legendary rock band tickets to the StubHub community. still refunds! Informed that the money had been disbursed to PayPal, and the listing I posted. Sept 2022: StubHub still did not take anything from my Ticketmaster account to! News, tips and giveaways from ConsumerAffairs you list the tickets electronically on about 11/24/22 the. Out the ramifications of what they call a dropped sale She requested a refund the user &! I sold tickets for sale on StubHub tickets are no good anymore into. While not knowing if we would have our tickets ; 100 ticket, the buyer me...
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