In October 2021, I was on a 15 hour flight from Delhi to Chicago using United Airlines 787-9, and had booked economy class for the journey. Solo flyers can opt for the single seat in the middle of the two aisle, but that means you won't get much privacy. Sorry but I can't be sympathetic. Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? Closer to landing, the meal service was capped off with an assorted cheese and meat platter, which I paired with a chilled Stella Artois beer. They made a 14h flight feels like a 6h flight. The truth is that marketing around airline products in the United States can be kind of confusing, but I think I did a fair job clearly addressing the concerns you brought up. As part of the "departure-to-landing experience for intercontinental travelers," this United Polaris product includes a new business class seat on most aircraft, improved in-flight bedding, pajamas on ultra-long flights, premium in-flight dining and a new network of premium lounges. Now, how does that happen? They did a full Delta One service and had the HNL SkyClub stocked and filled with excellent staff. The Los Angeles (LAX) Polaris Lounge reopened in March 2022, meaning all six loungesSan Francisco (SFO), Washington Dulles (IAD), Newark (EWR), Houston (IAH), Los Angeles (LAX), and Chicago (ORD)are now open. Eat at home or eat at the limited options at the airport. The best food I was served was on the DEN to ORD leg, on a 737-900 Max. But u are clueless tax hikes. It's the same crap Hawaiian Airline served us on Maui to Seattle flight. I had a similar experience on HNL-ORD in January. Instead boasting on what u pay. My chicken was pretty dry and bread was hard. Back in the day when you could still ask flight attendants to behave like human beings, almost every UA flight I took in Business I had to ask the FAs to tone it down so I could try to get some sleep. Mind blowing? These routes are served by aircraft with flat-bed seats and this flight was no exception. Youll get a massive video screen with loads of movies, TV shows, and audio selections. The purser on my last flight One question - was the bread roll served warm? So I can Flew Continental Airlines for many years before the merger with United. One is going towards ORD and the other is going away from it. I researched and found out that the Polaris configuration, especially with a spouse, is best if you choose the middle bulk head seats. Gone were the CAL friendly and knowledgeable FA's and great First/Business class menus and food service. Not surprised Matthew had 2 meals! I'm not expecting 4 or 5 star service. Each seat is fitted with spacious footwells that allow easy movement of your feet. For the rest of you who have tears welling up in your eyes as youre reading this, weep with me as we taxi our way to the reef runway for the departure back to the mainland. Therefore I always like to board last. From 360 on delta last 8 years. I don't think I will use United business in the future given the latest experience. if i remember right they cost $25? Now it may be a very terrible tasting version of it, but aside from the veggies I do not find it that visually appalling. KAYAK searches hundreds of . This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. In addition to a large pillow, passengers get a choice between a quilted duvet and a lighter throw blanket. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). LAX -EWR 3/28. Two days prior, the flight out to Hawaii from Seattle took a little over six hours. Dinning on demand , Crew were superb, every single one of them ! The breakfast was dreadful on the return - in fact its the same as SFOJFK, which is shocking for a premium route. The cabin crew was excellent. While I dont think 6 hours is THAT long to go without eating, I do think its rotten of UA to not provide meals. That's shy of the nine lounges United pledged to build and open by the end of 2017. New cards only. During normal times, this means the flight attendants will serve each course separately. Unfortunately he wasnt serving the area where I was seated, though he did politely say goodbye as I deplaned (while other crew members hid in the galley). Add a place to stay . You can grab a hot meal from the buffet or relax and enjoy table service. That chicken looks worse than discounted frozen dinners. My meal looked about the same as yours except I had a beef dish. If youre travelling with only hand luggage, using the United Airlines app is the fastest way to check in for your flight itll even capture your passport using the phones camera and get a mobile boarding pass, so you can skip the check-in desks and head straight to immigration. It looked about as good as it tasted. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. United P.S. And u like Democrats. Enough excuses because of Covid. It's generally cheaper that way. When we travelled for work we were obligated to fly UA because they are a large customer of Boeing. I could stay there as long as needed. Please view our advertising policy page for additional details about our partners. I am a 1K member on UA due to business travel on partner airlines, but truly means little knowing what UA had too offer. Clearly a lot of abuse. I think that you have summed up my quest to understand the airline offerings in the US perfectly! I would not have consumed one bite of that mess. Rude UA flight attendants yelling at each other. Is there a club in T5? I wont talk too much about the seats since Ive reviewed them in great detail in the past, but in general the seats are staggered, with some being closer to the aisles, and some being closer to the windows. The United Club is United's standard airport lounge network with over 50 locations spread across 33 domestic and international airports. This BS food is here to stay on US based airlines. Search for Wuxi flights on KAYAK now to find the best deal. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. Above this: the IFE controller, a combo AC/USB power socket and the headphone jack. The took him out. The chicken was not great, but probably very edible. @ Dmodemd -- I'm not claiming this is a Polaris business class review? If you're flying United business class, . Beef was tough, gray and dreadful. There are many aircraft still flying around with the old BusinessFirst product (which isnt very comfortable IMHO). Los Angeles, CA (LAX) - Newark, NJ (EWR) Thursday, November 23, 2017. You should've gotten the pasta dish with cheese. Tough to go wrong there. Anyone can buy group 1. :-( United, where everyone is above average. However, you can fly in a lie-flat seat and get premium business class service on four premium transcontinental routes: While you won't get premium perks, you can also fly in a lie-flat United business class seat on the following domestic routes within the continental U.S.: In addition, United uses Polaris-configured aircraft for the following flights to Hawaii: Most of United's widebody fleet has been retrofitted with new Polaris seats, and United expects to finish the last Polaris retrofits by summer 2022. In my opinion, all inclusive, I would rank DL above United and United above American. Ive had extremely friendly crews upfront , albeit on narrow body and regional jets all trying to provide a true F experience with serving seats 2 at a time. All I care about boarding is if I'm inside when the plane door closes . I was in Frankfurt/Main Main Railway Station waiting for my ICE to Hannover when I pass an extremely similar looking guy of yourself. Made a flight review vlog about by recent onboard experience with United. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. United Airlines business class is one of the best ways to fly when jetting between the east and west coast hubs of New York and San Francisco. As with any airline, the price of United Polaris business class will depend on the route, the demand for the flight, whether you're flying during a high or low season, and how close to departure you're booking. Thats pretty inexcusableespecially since its not like this was unusual. The chicken dish out of HNL to GUM was unbelievably bad. I felt bad for observant travelers because United is not currently offering special meals on these flightssix hours is a long time to go without food. United business class inflight entertainment. Thankfully, that's now a thing of the past. Wow, I'm just speechless and shocked. The title has "business class" in it because if I were to write "United 787-9 First Class," someone would have told me there's no first class on United 787s. parties. First, you keep switching between business class and first class. Given how empty Y has been on my international flights and the lack of service in J, I'm really questioning the wisdom of booking business class. Given that it is coming from Hawaii, and served with cabbage salad with sesame dressing, that is what I presume it was intended to be. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. Ive always loved flying, but since the pandemic Ive had more of an appreciation than ever before for just looking out the window and enjoying views. it is a nice domestic meal. CDG, well it's all very French really imo and AMS is fine as long as you're an experienced marathon runner for when your gate is invariably assigned four days away from whichever airlines you're usings lounge but they're all better than that abomination of Europe Airport. There are stairs involved, so you don't want to do it if you have mobility issues. Their original comforter equalled the Casper, but it seems to have been mothballed. Who are the competitors? Just make sure to avoid the few aircraft that still have old United (some 777-200ER) and Continental (767-400ER) business class seats. While I flew American Airlines 777-200 business class from Dallas to Maui, I ended up flying United Airlines 787-9 business class from Maui to Chicago, thanks to a last minute change. Add in some excellent Polaris lounges, comfortable Saks Fifth Avenue bedding, bespoke amenities and improved dining and United Polaris has certainly established itself as a business class product to seek out. Our aircraft pulled into gate 76a almost near our scheduled departure time and it was only then we started boarding. Since United retired its international first-class product in 2018, the Polaris business class product is United's most-premium product. Wow, it's great to know what kind of crap food you're getting so you can pack your own lunch or dinner. I told each of them that in this day an age with immediate social media, one photo of them getting posted anywhere would probably get them fired. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. Alaska . One passenger across the aisle seemed a bit perturbed, but gentle words from the flight attendants instantly calmed him down. From the food, the FAs, etc. I am so excited tha, I greatly miss the @lufthansa #747-8 at @flylaxair. Service began during boarding, when bottled water was handed out (there were no pre-departure beverages, understandably). That would have enhanced your HNL flight. For the love of God. UA's Polaris catering is simply terrible. Needed to say I love Ben, and OMAAT, and this airline-loving community Ben has birthed. This awfully aging product is arranged with 8 business class seats in each row. However, no nonstop flights are available on this route so one has to go with connecting flights option only. Aircraft: 757-222. 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