If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. Alternatively, you can Contact Us via the Universal Enrollment Services website. Service Desk - TSA. TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Complete the optional pre-enrollment process. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. It is recommended that you schedule an appointment. No. It is recommended that you schedule an appointment. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. }); The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. Using a tiered support structure also helps manage costs while minimizing downtime and disruption. Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away! Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. Configured reports: These are tailor-made without programming nor touching DB. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. google link). EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . Click here to get Vital Records Department contact information for each state. View a list of required identity/immigration documentation. Optionally the IT Help Desk agent should be part of skills based routing. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Most TWIC customers will be able to renew online without visiting a UES enrollment center. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. img#wpstats{display:none} The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Members will need to visit an enrollment center to complete the renewal process. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. They are available Monday Friday, 8AM 10PM Eastern Time. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. To make an FTSP appointment, click here. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. Medical certification is not required. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. Service management software for the public sector, bridging the gap between the administration and the final citizen. Appointments are encouraged to save you time but are not required. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. The assigned KTN must be used when booking travel. It is recommended that you schedule an appointment. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. You renewed online during your previous TWIC enrollment. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Help to service and maintenance audio-visual equipment as needed. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. No. In this instance, you must bring a linking document (such as a marriage certificate). Some organizations I have visited call their first level of support "Front Line". Cost vs. Price Benchmarking: Which Do You Need. Prior to Contacting the TASS Help Desk. Bring your TWIC to an enrollment center to have the PIN reset at no cost. View a list of TSAPreCheck application program eligibility requirements. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. It is recommended that you schedule an appointment. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. To find out more about the Transportation Security Officer . ET Weekends/Holidays: 9 a.m. to 8 p.m. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. New on-demand training courses can be found here as well. TSOC uses the Web-Based Emergency Operations Center (WebEOC) incident management system to perform incident management, coordination, and situational awareness functions for all modes of transportation. Your questions and comments are important to us. Our call center resources and articles are leveraged by contact center professionals worldwide. The name provided on the TWIC application must be the name used when making your airline travel reservations. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. It is 24/7. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Medical certification is not required to change the gender options on your TSAPreCheck application. TSA will complete your profile update within 45 days of receiving your documentation. Stakeholders can request these services by contacting IDEMIA. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. How you complete your renewal our call center at ( 855 ) 347-8371 category still... The password ( letters must be capitalized ) criteria for the photo you need to complete renewal! 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