Do the dresses come within two weeks and is it worth the money? I love Lucy in the sky ! Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Ordered 1 month ago. Hi Sonam, Thanks for your feedback. -Kate. Delivery date was Feb 17-24th. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Prom season is here, and you deserve to look and feel amazing for your big party! The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Lucy in the Sky, Inc may change this policy from time to time by updating this page. Yes. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. -Kate. Yet Lucy in the Sky refuses to give a refund. They are constantly moving as not to get found. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). My daughter has an event Nov. 19. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? If you are in between sizes, we would generally suggest to order a size up. Designed in Los Angeles - New Arrivals Weekly. You can also visit this article for more information on getting support! Feb 15, 2023. Now my daughter has no dress for homecoming and we are scrambling. Search. If i order now when i will receive it? After I returned both dresses, they refuse to refund my money for the 2nd dress. If you're reaching out to us regarding an order, please have your Order ID in your message. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. We're so sorry to hear about the order. Why just give your money to a site without the opportunity to try and return an item? We're so sorry to hear that you have not received your refund yet. As soon as you place the order, it is processing on our end. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Really bad. BBB Business Profiles generally cover a three-year reporting period. This is a generic card error - this means that your bank is rejecting the transaction at this time. Thanks for your feedback. . When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. I never got any notification from them that my dresses would be late or anything. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Now 4 months later on 01/31/2023 I receive an email that is has shipped. As soon as you place the order, it is processing on our end. All international orders are shipped with DHL International Packet Plus. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. BBB Business Profiles are subject to change at any time. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If you need specific product measurements or have further questions, please email us at. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Unfortunately after an order has shipped with USPS we cannot update a shipping address. I don't think you got it! You may return any style for store credit within 14 days from the delivery date of the style. Did all refunds go to store credit or were some people able to get a full proper refund? Find out how we combat fake reviews. Good Luck! If you placed an order without an account, you can use the same email to create an account to access your return label. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You would have received multiple shipping notifications if this is the case. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. They have a great live chat setup and I like that they're always ready to help. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. I had a few concerns about my order and my online team member Danielle M. was very helpful. So ordered the 3rd dress in a different style. Hi there. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? AND it expires in one year! There is no phone number and the chat has been disabled. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Very cute dresses, but why not make them at least an inch or two longer?! Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Hi Mike, Thanks for your feedback. All orders are subject to availability and confirmation of the order price. DO YOU SHIP INTERNATIONALLY? If the issue persists, we would suggest to follow up with your bank. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Hi Brooke, Thanks for your feedback. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Daughter bought a dress for homecoming from this site. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. I would never recommend purchasing from this company unless you don't care if you ever get the item. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. She responded quickly and answered all my questions. Poorly made clothing should be considered faulty. . Returned the dresses asking for a refund due the poor quality of clothing. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) i am from spain. I emailed on 9/16 noone has contacted me. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Intellectual Property, Software and Content. Customer Service: 2 stars. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Please let us know if we can help any further. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. We're so sorry to hear that your order was delayed. We're sorry to hear that you had issues with your order. Tip for consumers:Cannot get a refund, only store credit. It is a no for me. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Categories. I can always count on you for the best quality and accurate fit. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Continue. I can always count on you for the best quality and accurate fit. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Hi Lily, The dress did not fit correctly and they will only give you credit no refund. This site promises to ship an item by a certain date. Extremely disappointed and feeling like they stole from me. -Kate. Super fast and helpful; won't hesitate to order from the site/company again! Please email us at resolution@lucyinthesky.email so we can assist you sooner. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. I have emailed them three times and tried to do the virtual chat but it never works. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Hi Carol, Thanks for your feedback. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. What a terrible return policy for a online store. this was for a very special event and now i have no outfit and no resolution to this. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Few concerns about my order and my daughter ordered a dress for homecoming and we are.! 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