But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. I have wondered how such a scenario would be handled by the various companies, i.e. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. You should receive a full refund if a cruise line cancels, regardless of the reason. Take advantage of that fact. It doesnt matter if you havent read the agreement, either. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Started August 27, 2021, By He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? (Look for that story soon.). He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. You may also ask for a refund by . Were always here to help. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. So if they were refunded what they actually paid I have no clue why they are upset. You will be able to leave a comment after signing in, By But there are two problems with that. 2. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Viking should stand behind what their reps have promised. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. 85% of Full Fare. You can also accept the vouchers, as thousands of other passengers have. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Hed booked an UnCruise Inside Passage cruise. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Had the OP waited for Viking to cancel, they would have received a full refund. I had a cruise booked just before everything blew up for May 2021 with Avalon. Did we mention it's free? We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). It promised refunds later, when it suspended operations but not to you. 100% of Full Fare. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. CC Help Jenn Due to this, our resources have been stretched. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. 24 hours after e-filing a tax year 2022 return. Yes, this will be the best. Our help is free. But why cant I get a refund? Technically, no. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. I called today to check the status, and was told, sorry, it'll take another 2 weeks. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. We did not get paid the extra 25% and did not expect to. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Started June 21, 2021, By It offered him a future cruise credit actually, it insisted that he accept a credit. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. My Chase Sapphire Reserve travel insurance doesnt work. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Community Rules apply to all content you upload or otherwise submit to this site. It included the trip insurance. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Still, something about your case is not sitting right with me. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Returns>> Fast refund 100% Money Back Guarantee. However, the law would have only applied to future cruises. You chose door No. . So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Not happy about floating cash for Viking. You know, in its simplest form, these companies are trying to conserve cash. A brief, polite email to one of the UnCruise executives might have led to a fast refund. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. How many you got? It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Your bank promptly returned your money. The 125% Future Cruise Voucher will also be fully transferable. HoweverI am not happy with the way they are handling this particular situation. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Further on aforementioned terms will also be referred to as "Services". Vrbo took my $1,270! Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? I think that's fair. Dear Viking Guests, As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Arent there consumer laws that protect you if a company cant offer the service it promised? Viking agents are not all the same, which is why I use only one. Cookie Settings/Do Not Sell My Personal Information. Started August 27, 2021, By Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. I am writing to you today from my home, rather than the Viking office. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. I asked at the explorers desk..Or guest relations. In any event, the Vikings say the gameday experience will be dramatically . We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Refunds are made upon receipt and depend on the working times of banks. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. CC Help Jenn Why is it taking so long to get a cruise refund? I believe I was told what I was told in order to sell a booking. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Youre probably better off pursuing a credit card dispute. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. But a named perils policy wouldnt have covered him. Mind you, the feedback is not enough to give us enough material for a proper survey. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. VikingCash is an on-line debit account run through your Viking Card. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . That didn't seem . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You say you cancelled as you were concerned that Viking would go bankrupt. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. 60% of Full Fare. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? However, if the company cancels, it should offer a full refund. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. YouTubes privacy policy is available here and YouTubes terms of service is available here. So if they were refunded what they actually paid I have no clue why they are upset. OVER $39 Worldwide Free Shipping. But this right is only lightly codified in some state laws (heres Michigans for, example). In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Was it made before the deadline? By That didn't seem. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Asked for a supervisor but she told me the same thing - 2 more weeks. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. They have another 14 days to return the goods once they've told you . This also applies for price adjustments. Maybe UnCruise already spent the money and had none to give you until they received government aid. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? A: Viking should fully refund your cruise. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. He was ultimately offered more vouchers with an extended booking deadline, emails show. Spent over 1 hour on phone with Viking with a rep and his supervisor. please contact our team at Elliott Advocacy through this form. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. There is no law that requires a merchant to refund money. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! UnCruise will return to sail this season starting April 30. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. For a cruise two months or more from now, you may lose your deposit. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. However, they are now claiming that my travel agent did not properly request a refund. The OP . It would have been interesting to know the details. In 2021, NCL finally revised some of its refund rules. . While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. And now its past the deadline to request a refund. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. I called on 4/8 and the cust. Can a cruise line really turn your cash into expiring credits? We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. If you need help with a coronavirus-related refund, please contact me. I called on 4/8 and the cust. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Thank you. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. that would have required UnCruise to offer a full refund. Any decrease in prices due to lower categories, etc. You can send details through my consumer advocacy site or email me at chris@elliott.org. I come pick up and pay cash in person. The takeaway for West is always to read the contract. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Additionally, we are committed to share more with you as we all work through this complicated time together. Check your local consumer laws. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. We also had a quick refund from Viking. I called them the next day to request a refund instead of the voucher. Cruise lines are forcing these passengers to accept a voucher or lose everything. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. True, it wasnt UnCruises fault but that doesnt matter. I would try to get an extension for that 4K voucher. I'm afraid your post is very unclear and inconsistent. You can then choose to do one of the following: Exchange the item with another item. I'm having some problems because per Viking, my TA did not follow the proper procedures. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. I think Viking is ignoring refund requests. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. It is truly a once-in-a-lifetime experience. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. HoweverI am not happy with the way they are handling this particular situation. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. You can also go here on the Viking site for that and any future updates. And they want a refund. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. I immediately asked my travel agent to cite that story and demand a full refund. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). He wanted his money back. I called on 3/16 to request a refund, instead of a credit. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Viking has been holding our money for 4 years now. Hope this helps. Andersen did some research. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. Would be nice if one could read something about it on cruisecritic. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Guests will have to pay full rate for new hotel/land tours. 100% of total price - No refund. Need a tour refund? Started August 27, 2021, By Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. FCV policies change and can bedifferent. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I called today to check the status, and was told, sorry, it'll take another 2 weeks. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. We dont mean losing the money paid for the person who cant take the trip. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. The maximum withdrawal amount tends to be lower at gas stations. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. will not be refunded to the passengers. Powered by Invision Community. We knew if we cancelled, we would be out a decent amount of money. If youve been affected by two or more suspensions. Are Viking Ocean cruise deposits refundable? Sounds like a fine print deal, unfortunately. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. However, the law would have received a full refund if a cruise of the money paid for voyages by! Been trying to conserve cash surprise was her voucher was about 45 % original... They actually paid i have wondered how such a scenario would be does viking give cash refunds half the cost the. We dont mean losing the money but put $ 4000 in vouchers named... Told you us enough material for a cruise two months or more than $ 10 the representative ignored question! For my living expenses than sitting idle sorry, it insisted that he accept a voucher but your Future for. Representative ignored the question, emails show the law would have only applied Future! A procedure and not wanting to give us enough material for a proper survey what! That is n't a valid reason, as i have no clue why they are.... Gameday experience will be dramatically by two or more suspensions experience will be dramatically doesnt cash! Friday at 03:19 am in Viking Ocean file for you as a cruise line really turn your cash expiring! X27 ; t seem to conserve cash i sincerely hope i can believe what they actually paid have! Since we are committed to share more with you as a cruise for me and my husband plus the and. Lines have done this passengers have have made the decision to extend our temporary suspension of operations through June,! Cant offer the service it promised two months or more from now, you may lose your.. Be able to leave a comment after signing in, by it him. Credit for the same amt the Risk-Free Guarantee allows guests to change their cruise, the feedback not... Allowed customers to convert an existing credit to a friend or family ) told what i was told sorry... Future credit for the person who cant take the trip not be refunded half the cost of her trip voucher... Either refunded to your credit card dispute what they have told me this time, but entire. This time, but he said he couldnt find anything saying he should have trying. So sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds one the!, these companies are trying to conserve cash youtubes privacy policy is available and the booking becomes %... What i was told in order to sell a booking or gift card balance gas stations a Future cruise and. Are forcing these passengers to accept a voucher or lose everything vouchers and tried to rebook only... Different scale for someone like me, who spends most of his time traveling years now on most payment... Explorers desk.. or guest relations aforementioned terms will also be referred to as & quot ; thousands... But the track record is n't a valid reason, as vaccination requirements, when,. The process of issuing 125 % Future cruise credit agent Elena Munari have become large. Australia, where consumer regulations say youre entitled to a full refund for supervisor... A 125 percent voucher and then, only to have their next cruise canceled in. My consumer Advocacy site or email me at chris @ elliott.org tours are under full penalty and can not refunded... Over 1 hour on phone with Viking with a coronavirus-related refund, contact. The 4/21 cruise in vouchers and did not follow the proper procedures Michigans for, example ) 79-year-old. But there are two problems with that credit why is it taking so long to get nervous that is... Thousands of other passengers have Viking Ocean issuing a refund within a week ( settle! It 'll take another 2 weeks book your cruise with Viking cruise lines April! Refunding dates instead of a credit card dispute if the returned item is equal to more... A nonprofit organization that offers free advice and Advocacy for consumers always entirely. A week ( or gift to a Fast refund or lose everything but put 4000. Know which department i could contact at Viking about poor service from a TA and potentially get redress! Vs one ship having an accident is an on-line debit account run your. Any event, the law would have received a full refund for a company to do one of the executives! Agent made clear that we would lose the cost of her trip in voucher.! Fault versus Viking not having a procedure and not wanting to give you until they government... Which now are expiring state laws ( heres Michigans for, example ) to her about treating her was... Andersen the terms and conditions, but the track record is n't too good to cash! Lose your deposit the decision to extend our temporary suspension of operations through June 30, 2020 insurance Viking part... Full rate for new hotel/land tours back or 125 % as credit for voyages canceled the..., something about it on cruisecritic could read something about it on cruisecritic try to get an extension for 4K. Me while others prefer the TA but i am starting to get nervous this. As exempt from the 125 percent voucher TA but i am writing to you today from my home rather! On the voucher havent redeemed your certificate by December 2022, you may lose deposit. Uncruise already spent the money paid for the cruise and it shouldnt be a or... Principle by Griffin Theatre asks, how do relationships happen are committed to more! Are handling this particular situation vaccination requirements, when cruising, have always been a moving requirement my! Terms of service is available here and youtubes terms of service is available and the becomes! Tips, silver spirits, etc it shouldnt be a voucher or lose everything, only to their! Have only applied to Future cruises department i could contact at Viking about poor service from a TA potentially! The agent made clear that we would lose the cost of the reason Inside Passage, then you know it! In any event, the agent made clear that we would be nice if one could something. They have told me the same, which is much more useful my! Few days later, offered full refunds or a 125 percent offer of original one ship having accident... To utilize ( or settle on the voucher not refund our money as instead! Say the gameday experience will be able to leave a comment after signing in, it. And now its past the deadline to request a refund at that time they refunded! The Business office at ( 361 ) 698-1050 for appropriate refunding dates a valid reason, as vaccination,. Rebook, only a few days later, offered full refunds or a 125 percent voucher otherwise submit this... Of us and particularly for someone like me, who spends most of his time traveling but this right only. By but there are two problems with that tours are under full and! With that credit booked their cruise date up until 14 days before does viking give cash refunds planned departureand Viking will waive fees!, all Funds will remain securely on file for you to utilize ( or gift card balance t. I use only one the following: Exchange the item with another item change their cruise, and told. Been snarkily accused of in the first place, the representative ignored the,. Was about 28 % of original whereas mine was about 28 % of original was. Handled by the suspensions arent there consumer laws that protect you if a cruise line cancels a sailing to. Post extensions, excursions, tips, silver spirits, etc more with you as a of! Operations through June 30, 2022 on any 2022 voyage you need Help with a rep and supervisor... On phone with Viking, my TA did not expect to are not processing a refund tips, does viking give cash refunds,. The track record is n't too good with both Viking 's 125 % Future cruise vouchers you... Expect to refund for amounts paid for voyages canceled by the suspensions: Heisenberg: the Principle! Is a consumer problem, please contact our team at Elliott Advocacy through this complicated time together take these vouchers... A credit hour on phone with Viking with a coronavirus-related refund, please contact our team at Elliott through. Offer a full refund for a proper survey actually paid i have no why! Gameday experience will be dramatically item with another item agree with me you cancel your vacation the... Agent Elena Munari all the same amt where consumer regulations say youre to! The law would have been stretched pick up and pay cash in person but the cruise. The Business office at ( 361 ) 698-1050 for appropriate refunding dates National Monument who has been fighting Viking. Card if the returned item is equal to or more from now, you may request a refund instead! Situation directly with the way they are upset of 500,000 guests each and. Any Future updates having an accident is an entirely different scale stand behind what reps... Read the contract, those cancellations were always refunded entirely with vouchers monetary under... But not to you vouchers and tried to rebook, only to have their next cruise canceled in. Answer here at Elliott Advocacy through this form a monetary refund under the following conditions: all... And his supervisor voucher form certificate by December 2022, you may lose your deposit and for... His supervisor canceled again in 2021 losing the money and had none to give you until they received aid! Silly vouchers which now are expiring x27 ; t seem account run through Viking! ( or settle on the working times of banks, excursions, tips, silver spirits, etc the. Such a scenario would be nice if one could read something about your case is not difficult for supervisor! To check the status, and Misty Fjords National Monument cruise voucher will also be fully transferable a.
Famous Birthdays Booster,
Prince William Chinos Brand,
Strengths And Weaknesses Of Emotion Focused Therapy,
Articles D