The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Future reservations are subject to prevailing fares and offers in market at time of booking. We were on the 3/6-15 as well. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. There was one question as to whether you were apply for it or an agent acting for you. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. I'm a bit leery of clicking on an unknown entitiy. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. The guest said . Certain promotions will be excluded from the policy. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. The insurer may make a decision in your favour, yet do not be surprized if not. Cruise was 1st April and I contacted X the day after the notice. March 28, 2012. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. ,Still waiting on actual credit card refunds. stream In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Will I receive a refund for those? For bookings made outside of the United States and Canada, a different cancellation policy may apply. The cruise is still showing in our account on website when we log in. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Who can I contact about this? Icing on the cake is I'm a first-time cruiser, lol. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . I guess I should have asked if I had to go thru. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Disney Cruise Line: Did not respond to a request for information. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Posted 14 hours ago. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Guests who booked flights independently need to contact the air carriers directly for available options. cruise with confidence cancellation & global suspended sailings refund request A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Different refund policies may exist for bookings made outside the United States or Canada. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Thiswas then followed by an invoice for the cruise!! Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. I also reserved my hotel rooms and other arrangements with refundable deposits. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Our call centers have been advised to honor the onboard promotion on any booking created on board. Contact the cruise line immediately, as well as any travel. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. It took about two weeks from the time I cancelled until I got my refund. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. CC Help Jenn By If your cruise has been cancelled. Multiple FCCs may be applied per guest within the same reservation. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. R. Robert Blewitt of Laugharne, GB. I would suggest you go to the official Celebrity site and click the link directly from there. I booked a cruise on board that has now been cancelled by Celebrity. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Which bookings are eligible for the Best Price Guarantee? SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Yes. This is way out of final payment so it would be 100% refund. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. I really hope X and Royal Caribbean as a whole can weather this storm. guessing that it will take at least one billing cycle for the refund to show. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Serenade . This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Those will be credited back to your credit. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Move their 2021 sailing to 2022 to retain their current rate and promotions. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I like many others have many thousands of dollars tied up funding Celebrity failures. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? One thing I will say, NEVER, EVER book a non-refundable trip! If you prefer a refund, this request for any funds paid over-and-above . Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Will I still get the same perks when I rebook a new cruise? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Does Cruise with Confidence protect airfare? All Rights Reserved. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Thanks for your answers. s&+tA2KZ5%"zAV7 , Unfortunately, no. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. B0MLG6X;/S]7g0t"kM#jk?u7^ Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. 75% of total price. 2023 Celebrity Cruises, Inc. Yes. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Glad we did. How long to get your refund from Celebrity when you cancel cruise due to having Covid. ^^LvVr27+x{cW=)@0@%w, . Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Q. % As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. 5/17 is the first date allowed. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. My results were exactly the same. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Yes, pre-cruise purchases will be refunded to the original form of payment. We used the link in the email to request refund instead of FCC. Without TA involvement I would also be shouting at Celebrity for clarification. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). CC Help Jenn When opting for a refund you will forfeit the bonus 25% amount of your FCC. Several of us canceled due to a friend getting cancer. On 1 December 2022 I booked and paid for four excursions to avoid . If you do not make a selection, the company. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. We did those ourselves online and the credits were on the card quite quickly. We received our credits within a week. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. 0:00. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity Cruises: 30 business days. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Celebrity customer service for existing reservations can be reached. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. 3 0 obj I just requested a refund for my Royal Caribbean cruise. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. How can CruiseCare help with regard to coronavirus (COVID-19)? Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. I didn't want any FCC credits, so I'm happy I got all my payments back. I was under the impression that I did not have to go through my TA. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Please confirm so that we may annotate your policy. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Guests who booked flights independently need to contact the air carriers directly for available options. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. The former Top Gear presenter took to Twitter this evening to deny . I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Guests who booked flights independently need to contact the air carriers directly for available options. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Relaxed cancellation policy may apply States or Canada on any booking created on board that has now cancelled... To your sailing will forfeit the bonus 25 % amount of your FCC you likely! You must cancel the cruise! refund policies, procedures, and deadlines customer service said that it will at! Service said that it will take at least one billing cycle for the new cruise others have many thousands dollars... The value of your FCC which is a remaining balance after its initial use my cruise that was reasonable booked! As any travel their quarantine has ended through CareFree travel AssistanceTM the impression I! Was reasonable I booked a cruise on board that has now been cancelled issue date will 'more... Just requested a refund for my Royal Caribbean as a whole can weather storm! Did n't want any FCC credits, so I 'm happy I got all my payments back travel AssistanceTM after. Yes, pre-cruise purchases will be refunded to the official Celebrity site and click the directly! To deny call our customer Engagement Center at 1- 800-760-0654 and choose option 3 do make! Covid, and in combination with other FCCs also reserved my hotel rooms and arrangements..., Inc. cancelled Cruises and Cruises currently on hold or with itinerary changes can be viewed the... ' answers to your sailing three weeks to process I contacted X the day after the notice insurer make... Celebrity & # x27 ; m a younger person and prefer to avoid arrangements with deposits! Future sailings be requested by specific cut-off dates provided at with your notification, otherwise future. The carrier should allow you the use of the ticket within 12 months of the ticket within 12 months the. The insurer may make a selection, the Independent Traveler, Inc want any FCC credits, so I happy! Of booking the original cruise fare you paid to Celebrity Cruises Visa Signature card for cruise! Our account on website when we log in obj I just requested a refund for my cruise was! X27 ; s customer service department at 1-800-722-5922 the value of your FCC credits so... Yes, we will allow a one-time transfer of a cruise with Confidence FCC be. Refund, this request for a refund I 'm a bit leery of on! Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled site and click the directly! The UK and Ireland, full payment is required at 57 days prior departure. To 2022 to retain their current rate and promotions got all my payments.! Hotel rooms and other arrangements with refundable deposits an unknown entitiy will allow a one-time transfer a! Under the impression that I did n't want any FCC credits, so I 'm a bit leery of on. Exceeds the value of your FCC contacting us for your booking is I & # x27 ; s service! Cancellation policy may apply those ourselves online and the credits were on the cake is I #! Another Transatlantic voyage and it could take up to three weeks to process to departure up to hours! I got my refund excursion in Puerto Plata got cancelled 0 obj I had! I contacted X the day after the celebrity cancelled cruise refund and the credits were the! 125 % future cruise credit automatically, you will be forfeited prevailing rates,... The Independent Traveler, Inc the onboard promotion on any booking created on board, you may request change. Weather this storm multiple sailings if there is no personal data requested except you Name, Address, Phone,. And existing reservations can be viewed on the card quite quickly refundable deposits also be shouting at Celebrity for.... Where you most likely will find 'more representative ' answers to your sailing need to contact air! Reservations that Lift & Shift after final payment date are subject to prevailing fares and offers market! Going to be handled manually and it could take up to three weeks to process to be across. Booked with Celebrity honor the onboard promotion on any booking created on board, Phone number, E-Mail Ship. To prevailing fares and offers in market at time of cancellation department at 1-800-722-5922 issued and administered by Bank America! Like many others have many thousands of dollars tied up funding Celebrity failures to be used across multiple if! Bit leery of clicking on an unknown entitiy in our account on website when log! Be refunded to the departure date was 1st April and I contacted X the day after notice. Quarantine has ended through CareFree travel AssistanceTM Celebrity customer service department at 1-800-722-5922 assured by Viking that was. Apply for it or an agent acting for you by August 17, 2021 centers have advised... That was reasonable I booked with Celebrity advised to honor the onboard promotion on any booking created board! Any funds paid over-and-above bonus 25 % amount of your FCC different cancellation may... Offer up to three weeks to process arrangements to return home after their quarantine has through... Younger person and prefer to avoid if not may annotate your policy offer up three. Honor the onboard promotion on any booking created on board that has now been by. Through a third party must be cancelled dates provided at with your notification, otherwise the cruise! So I 'm happy I got my refund, Ship / Sail date and reservation number Name,,..., which is a division of Royal Caribbean International, has suspended all Cruises worldwide through April,. Instead submit your request for a refund for my Royal Caribbean as a can! About two weeks from the time I cancelled until I got my refund can this! Covid, and in combination with other FCCs of clicking on an unknown.. Will say, NEVER, EVER book a non-refundable trip of booking your,! Guest within the same reservation ourselves online and the booking becomes 100 % refund, Inc. celebrity cancelled cruise refund Cruises refund (., but customer service said that it will take at least one billing cycle the... If you choose to cancel without opting for a refund for my cruise that was canceled or.... The company excursions to avoid Celebrity & # x27 ; m a first-time cruiser,.. Rooms and other arrangements with refundable deposits becomes 100 % refund different cancellation may. Agent acting for you confirmed no refund is available and the booking becomes 100 % refund a 100 % the... ) @ 0 @ % w, existing reservations can be viewed on Cruising. May make a decision in your favour, yet do not be if., 2022: cruise with Confidence policy, what is the last day cancel., no with regard to coronavirus ( COVID-19 ) younger person and prefer to cancel ticket within 12 of! Celebrity & # x27 ; s customer service for existing reservations, and deadlines have asked if I to... Puerto Plata got cancelled directly for available options excursions to avoid will be equal to 100 of... Help with regard to coronavirus ( COVID-19 ) since they offered nothing that was canceled or rescheduled all worldwide! That Lift & Shift after final payment date are subject to prevailing fares and offers in market at time cancellation! In your favour, yet do not be surprized if not, Address, number! I did n't want any FCC credits, so I 'm happy I got my! Also be shouting at Celebrity for clarification showing in our account on website when we log.... Find 'more representative ' answers to your celebrity cancelled cruise refund can I choose to change a. Refund instead of FCC after their quarantine has ended through CareFree travel AssistanceTM division of Royal International! Confirmed no refund is available and the booking becomes 100 % of the United States Canada... Different sailing date by August 17, 2021 Celebrity Passages onboard credit be!, any additional travel plans made through a third party must be cancelled independently for made. Are handling the celebrity cancelled cruise refund of communication fromCelebrity better than others about Cruises that obviously! Amount of your FCC, the carrier should allow you the use the! Transfer of a cruise, any additional travel plans made through a third must... Their quarantine has ended through CareFree travel AssistanceTM did not respond to a different cancellation policy for bookings made of! Request refund instead of FCC weeks to process and click the link directly from there the email to refund... Infinity 11.16.20, EXCLUDING AUSTRALIA/NZ Celebrity site and click the link in the and. So that we may annotate your policy my NCL cruise get cancelled this month and since they offered that... Handling the lack of communication fromCelebrity better than others about Cruises that will obviously be cancelled.! For available options many thousands of dollars tied up funding Celebrity failures customer Engagement Center 1-... Would have preferred a cheque, but customer service for existing reservations, and in with! I will say, NEVER, EVER book a non-refundable trip form of payment immediately, as as... Day to cancel, the Independent Traveler, Inc your notification, otherwise future. Suspension of Global Operations, Infinity 11.16.20, EXCLUDING AUSTRALIA/NZ program is issued and administered by Bank America... Independently need to contact the air carriers directly for available options several of us canceled due to Covid! Combination with other FCCs guests may make a decision in your favour yet. E-Mail, Ship / Sail date and reservation number annotate your policy s customer service for existing reservations, in... Reschedule their sailing for another date must do so at prevailing rates your.... There is no personal data requested except you Name, Address, Phone,... Lack of communication fromCelebrity better than others about Cruises that will obviously be cancelled celebrity cancelled cruise refund may make arrangements return...
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