Highly recommend to STAY AWAY. Dear Simjee,Well make sure to pass along these kind words to Greg. Book easily, Fly anywhere! Dear Victor, Jenny was wonderful and helped me in few minutes. Looking forward to speaking with you soon. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Highly recommend to STAY AWAY. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. This is the first time we've used this service and it is really remarkable. This is the first time we've used this service and it is really remarkable. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. 2023 Trustpilot A/S. Dont use this website.will never use it again!! I thought it was booking with kayak but it turns out it somehow went through these jokers. Just go with more reputable websites. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Helped me with my itinerary. Would you please provide us with more details, such as booking ID or ticket confirmation? I purchased two tickets and travel insurance on Chatdeal. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Companies can ask for reviews via automatic invitations. Dear Florin,Thank you for such a wonderful review! Economy. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Not a happy customer, Dear Diana, Customer service is a joke. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. I was sent instead to Chatdeal. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. They do not let your cancel or able to change flights, Dear Margot, Hands down the worst travel experience period. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. KAYAK Help Center Special Services. Please email us at investigation@chatdeal.com Booked a ticket for my 40th birthday from DUB-LHR-MIA. Back to Help & Customer Service Frequently asked questions. It allows you to make the required changes without paying extra fees for processing these requests. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. I absolutely would not use this service. It goes against our guidelines to offer incentives for reviews. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Waiting in the phone more than 35 minutes to contact customer. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Currently our team is working with the airline in order to provide you with the desired travel option. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Customer service is a joke. Flight changed and was never contacted about it. And other attempts to email Customer Service. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. after severals answers no response !!! @panos79 I'm in the same boat (google brought me here). I called Chatdeal to correct my issued ticket but they could not do anything. Search for Bucharest flights on KAYAK now to find the best deal. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Booked on June 1,2022. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. You will still need to pay extra for whatever changes that needed to happen. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have not received any more emails from ChatDeal. Dear Yaq,Thank you for your amazing feedback. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Find out how we combat fake reviews. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Very helpful chat with Cheryl, personable and very clear. Kind regards, I was on hold for over 1 hour just to get through, and they hung up on me. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Randal,Thank you for leaving such a nice review. We hope that next time you wont meet any issues in booking with us! If the price drops, we will share these savings with you. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Orbitz - Not available once I clicked through, but there were other car options available. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Best Regards, This agency will scam you, and Kayak allows them to operate on their website. But the link contained in the text message couldn't open, so I was unable to see the change. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). 7.9. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. My flight was postponed then canceled. Motto.should be.always book direct. Possibly the worst customer service ever. It goes against our guidelines to offer incentives for reviews. Submit a request. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Chatdeal refused to reschedule. Kind Regards,Chatdeal Service Team. A support bundle needs to know what to collect and optionally, what to analyze. chatdeal support bundle 22 Maj. chatdeal support bundle. Dear Eli Hetrick,Thank you for your amazing feedback. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Never get a callback total scam. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. 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