She refused to give me credit today? I bought a blouse with cash. No pay. Don't shop at Ross if you don't like it! This is something that the employees in Ross stores have no control over, it is sent to us like that. Who trained these disrespectful, unproffessional "employees"? Just take your product in its original condition back to your local Ross store with the purchase receipt. I can't get ahold of anyone. I walked over to the counter where a woman named Stacy was working. i also have my receipt but dated back from 2019. Empowering Our Associates. Every word is so deep, Leopold. What can I do? This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Today, I thought, if nothing elsethey could at least grant me a store credit. Ross usually takes returns that have no defects and puts them back on the floor. It's like "Thanks for your money, now f*ck off!" It was a 10kt gold Love-knot design. Manager said the employee at check out shouldve told me. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I was reading some of the other post and just would like to comment on some of them as far as returns. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. I bought that pair of shoes yesterday. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. The only way a store can compensate for losing money like that is to raise the prices. I was never told I could not return an item that had been marked down. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. . Complete Ross customer service contact information. I would always prefer to get a refund but I'm okay with a store credit. V I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. It seems to be some of the clothing items are lacking. Return the item with its receipt and do not remove tags (if any) from any items. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I'm done with Ross. You can ask for a different color or size of the product but they may not allow a different product in exchange. Their policies are clearly stated on the back of their receipts. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. Plus, it's an item that would be put back on the shelf and resold. You want cheap stuff but and you call them crooks but in reality its not. I couldn't find the receipt. With Ross, it's better to really think before you buy. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. But will call someone smart enough to show the nike policy. Any qualified applicant or associate with a disability who requires an accommodation in order to perform the essential function of the job should contact a member of the Human Resources team and request an accommodation. WHAT A SCAM!!! But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. We consider individuals for employment or promotion according to their skills, abilities and experience. they can just repeat "ask ross top management for an explanation", This past visit I encountered a rude and non professional employee. To Purchase!!! I tried pulling it to get the teeth fastened at the base, but it didn't come down. The associate that came over to help was rude as well. Loaded with some reasonably priced wall clocks and framed prints. Stores give you money back if you give original receipt, I cannot understand your policy. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. - aren't your clerks supposed to ask. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. It's been 2 business days and still no refund what do I do. Clothing I try on at home, as I do not trust the stalls in the store. I believe you liked the article and found what you were looking for. I tired on the costume and it didn't fit. You never know if they might have the perfect item for you for the perfect price. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. It takes days for my bank to refund the money. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. And either way I am always good with a store credit because I shop there so frequently. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. So why do they have this policy? We will explain how you can request a return in both cases. Tshirtfest From shop Tshirtfest. Up on the toy I had piece of the sticker of Ross but not all the price! They are a costume and wig. 12 answers. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Ask me why I do not know, that is a corporate question. You can call Customer Service number 1-800-335-1115. If I lost my receipt, how can I return tho thing I bought? O, dear! If the money is going to be used in the store, why aren't we granted the same amount? Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Lost Password. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I shopped at Ross and picked up a couple items. 10. If Ross offered clothing rentals you'd have no problem, but it doesn't. I did not use it, damage it or wash it. If you do not agree to the terms and conditions of this Policy, please do not use the Site. Ross will provide you with a refund through the original mode of payment. She just kept interrupting me and would say it doesn't matter!!! If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. Never EVER pay with card in Ross, take cash to get a cash back. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. You can request the information this database has on you just like you would your credit report. Please let me know what can I do to get exchange or get store credits. I'm without a car so I go thru shoes fast. Australia. Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. Went to Ross at the Kendall and US1, Miami, Fl. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I never had an issue. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. You will get your refund in the same form as the payment method. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Hope this was helpful. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Find the In-store Aisle. 14. It's not impractical for Ross to require receipts for certain purchases. Ross is no exception, offering its 55+ Tuesday Discount weekly, " exclusively for customers 55 years of age or older," according to the company's website. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? Their return policies really stink. Bs all they have to do is put another tag on it!! 13. Keep that in mind. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. @Deanna James; You have to get it back how you paid for it. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. 2y. I came here to see how long my refund will take to appear on my credit card. Ed June 28. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. 5. She said, "Oh no, you can do that. Oh and jewelry can NEVER be returned, that is a health hazard. I bought underwear from Ross that turned out to be too big. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. I work at ross and it is crazy what people try and get away with. . Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. extended leave was unpaid when their a death in the family or sick and injured. So you wash it and find out you can't return it because you wore it then washed it. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Store credit never expires, and you can use it at ANY ross, regardless of state. (ridiculous & unnecessary). When I finally tried on the dress at home the tag was missing. If you lose your store credit, we cannot give you more store credit to replace what you lost. This is not as an insult to anyone, it's just company policy. You want cheap stuff but and you call them crooks but in reality its not. Discover how we can support your local organization. However, one day I went in to purchase a new purse. I stood on line for 10 minutes (with only two cashiers). Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. I couldn't afford to buy anther pair. 12/10/2021. Throwing $32 dollar for nothing! I have been holding to these with receipt waiting for them in Dubois PA to open back up. When this was a duplicate gift it had to be returned. I was hired I as being a mgr with my resume the way it was and all of my references. Copyright 2023 Mercer LLC. i really did not have time to argue about the whole transaction. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. You do not even have your receipt and they are already screaming "Next!" This link will open in a new window. That is totally wrong!! She said that because I'm returning it in less than 24 hours and the system requires it. All images are representative of merchandise carried in our stores. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Learn about Ross Stores Unpaid Extended Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! The cashier ask her to explain why i couldn't return. Program Description. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? It's ridiculous because I didn't see on the back of receipt that can't return to other store. I didn't notice the credit until I had arrived at home. ANY item you return, it is important to always keep track of your receipt and the price tag. (For emphasis: 60.92-35.93= 24.99). pratt financial aid package; what does a florida ged diploma look like; vjmcgillivray funeral home. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Needless to say, I was very angry. So for me it did not take long. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. I replied yes, she immediately caught an attitude!! Than you for listening. I complained that it should be a credit to my Discover but they said the computer would not allow it. And if any return is found suspicious by the system, it would be declined for refund or exchange. I am a Ross shopper have been for a long time finding great deals on many items. Due to reading unfavorable online reviews on Amazon, I decided to return it. Thank you. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. The warhead of an air defense missile system is always fragmentation or fragmentation rod. Who do I contact about this issue.? This link will open in a new window. However, I have never had a problem with returning merchandise at all. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! Well, perhaps it . ross dress for less bereavement policy Don't shop at Ross if you don't like it! He added that he would accept the ID of her son who was with her. Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A couple days later I checked my credit card and did not see the credit on my account. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Excellent options abound, though you may have to dig through a variety of racks of clothing to find them. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. Therefore, the cashier deducted $24.99 from 60.92. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. Summary. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! I used to love finding bargains at Ross. This summary explains how grief, mourning, and bereavement . I have spent thousands of dollars at various Ross stores. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Suck it up and stop complaining. How can I return to ross. Ross is the only one which does not return and have rude, disrespectful employees. She even offered to buy it for me. Come back tomorrow and the manager can do it. Suck that I am I week over my stupid 30 days policy! I'm at a lost for money. The one cashier, said I will take you next. Is that how it goes with their damaged items? Have you ever returned something at Ross before and not received the tax return? That is absolutely absurd to me! I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. You now know all the important points that can make your return possible following the Ross return policy. Required fields are marked *. We'll help you get your affairs in order and make sure nothing is left out. Cashier needs to learn more about return policy of Ross. H tried to return them with receipt and would not take them back. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. I asked. You can call 800-335-1115 for assistance. Styles, colors and items will vary by store. Unlike traditional department stores. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. There must be some sort of demerit system against the employee if they issue a VALID REFUND. I said no problem. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. 595. Those were purchased on the very 1st receipt where I used both store credit and Discover card. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. You can either ask for an exchange or a refund in return for your product. I work at ross and it is crazy what people try and get away with. She says "I know you didn't wear them but that's our policy". If you try to return it without the receipt, the product will no longer be in our system because the product is too old. Agreed with below comment 100% they should really I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. E-Book Overview. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. N'T like it!!!!!!!!!!!!! If you do n't like it!!!!!!!!!! Just keep buying and then return the next day for the perfect price amount until after she processed! To Plato 's Closet or good will n't matter!!!!!!!!!... It without the tag attached and experience for losing money like that your children well! Quot ; Oh no, you can request the information this database has on you just like would... 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