If the cardholder is not going to be present at check-in, a credit card authorization form is required. Coast Guard approved life jackets are available on a first come, first serve basis. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The 414-room resort will open its doors to the public on Aug. 24 with . The shower handle was semi-broken and hard to turn on and off at times. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Stop what you are doing and book a trip right now! We love this place! Are there chairs (aside from cabanas) to leave our belongings? They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. What can I do if someone gets sick before we arrive? The hotel and indoor . I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Who can use mobile check-in and how does it work? There may be fees associated with the replacement of RFID wristbands. Points can only be redeemed at our U.S. lodges. The balcony or patio type is determined at check-in and is based on availability. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. How much does the lodge require for incidentals? This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. "We were, like, 'We need something with water.'". "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Our team will have prepared your room wristbands and arrival package. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. Casts are allowed in the water park. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Please note that inflatable toys are not allowed in the water park. Is grilling / cooking permitted at the resort? 2-3 nights is best. To find more, please read our Privacy Policy and Cookie Policy. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Disappointed once again. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Please have a look at all dining options here. These water park passes allow access to the water park through the day of your departure. My daughter loved it.- Also - most of the guests were not wearing masks. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Lowest Rate Guarantee! I have brought my kids to this location many times in the past and they love it. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. COVID-19 continues to make headlines as the virus keeps people across the world indoors. We provide towels in the water park area. No bowling. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. There are also spinners in the water park to dry swimsuits. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Please allow up to 5 business days for points to post in your account. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. The resort will close on Sunday, March 15 at 2 p.m. The following day the park was just as filthy. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. The women's room was utterly disgusting. I took the kids again in Sept 2020, after lock down began. We booked 2 kids cabin suites ($800+/night each). Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. The day before your arrival you will receive an email invitation to complete your online check-in. Check the Customer Service page for driving directions. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. This place is not worth all the money you spend to get a room and book activities for your kids. I left something at Great Wolf Lodge. Are self-service laundry facilities available in the resort? You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. What do I need to provide when I arrive at the lodge? The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. There is a nominal fee for each long distance call. The Lodge assigns suites on the day of arrival. Manteca's location is the 19th Great Wolf Lodge to open . On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. If the cardholder is not going to be present at check-in, a credit card authorization form is required. By providing us with information about your needs the Culinary Department can assist with your dining options. One charge was legitimate. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Have questions about our suites or need help planning your stay? Dont waste your money! Guest laundry is available on-site. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. You are subject to the best available rate on these new dates. We got our wristbands and proceeded to the pool area. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. to speak with a Food and Beverage Management team member. Service animals as defined by the ADA are allowed in all areas of the resort. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. This most recent visit we had kids ages 17, 16, 13, and 7. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Are Pack 'n Play cribs available to reserve during stay? All rights reserved (About Us). We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. However, you are welcome to play in the water park as early as 1 p.m. Please see a Pack Member for assistance. Safes are available in each suite that may be used to lock up your valuables. Room check-in does not begin until 4:00 p.m. or as your room becomes available. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. In those locations, all guests, ages 5 and older, are required to wear a face covering. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Our web site is secured by TLS and Go Daddy. 20 min if your lucky. The splash zone was good for the youngest. Points will display on the home page and can be redeemed during booking. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. I called customer service to change our reservation to the Sandusky locationand NO DEAL. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. I let employees know. Uno de los miembros en mi grupo tiene alergias. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 1 minute read. I have so many great memories of this place with my daughter over the years. 2 minute read. I appreciate that it kept us all active. We just spent a week in Estonia and Finland. Why is there a maximum occupancy in the suites? Points are calculated based on the final folio, and are posted after completing your stay. Please check with the front desk or your Lodge Life to find the location. Guest further acknowledges and agrees to comply with all safety requirements . The policy is effective as . The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Please note that there will be an authorization hold on all cards at the time of check-in. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. The majority of our water park is indoors. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. Returning the towels to the waterpark area is very inconvenient. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). You would only forfeit your deposit if we couldn't rebook your getaway at all. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Both were great and service was good. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. More. Dont even get me started on the arcade. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Please. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Swim caps are allowed. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! How can I secure valuables during my stay? Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. 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